Sea & Air International Forwarder (w/m/d) in Bukarest/Rumänien

a. hartrodt Romania srl is offering a full time position for an Air/Seafreight Forwarder at our Bucharest branch.

Candidate Profile (Entry-Level)

• An entry-level candidate with a keen interest in logistics, international transport, and client communication. While prior experience in sales or customer service is a plus, it is not mandatory. The ideal candidate is motivated, detail-oriented, eager to learn, and capable of communicating clearly and professionally with clients and colleagues.

Minimum Requirements:

• University degree or student in a relevant field (Business, Commerce, Logistics, Foreign Trade, or similar).
• Good command of English (written and spoken).
• Competency in Microsoft Office (Word, Excel, Outlook).
• Strong communication skills and a willingness to learn transport operations.
• General knowledge of geography and commerce.

• Sales/customer service experience is advantageous, but not required.

Primary Objectives of the Position:

• Support the organization and execution of international transport services (sea, air).
• Assist clients with their transportation needs and service inquiries.
• Develop and maintain strong working relationships with clients, suppliers, and internal departments.

• Contribute to business development efforts by identifying potential customers and supporting the sales team.

Main Responsibilities:

1. Transport Operations (with Training Provided):

• Receive and process transport orders under supervision.
• Assist in planning, organizing, and tracking shipments.
• Help coordinate with suppliers, carriers, and customs brokers.
• Prepare and organize shipping and customs documents.
• Learn and apply procedures related to import/export, air/sea/road transport.
• Support in optimizing transport routes and costs.

2. Customer Support & Sales Assistance:

• Provide assistance to existing customers with transport solutions.
• Learn how to identify customer needs and prepare appropriate service offers.
• Support sales efforts by researching and identifying potential clients.
• Help maintain and update the customer database.
• Participate in follow-ups and client communications to enhance satisfaction and loyalty.

3. Internal Coordination:

• Collaborate with all internal departments (Sales, Finance, Operations).
• Maintain clear and professional communication across teams.
• Ensure all documents and processes follow internal procedures and legal requirements.

4. Reporting & Documentation:

• Support in compiling reports for weekly activity, shipment status, and customer engagement.

• Maintain accurate records of communications, orders, and customer feedback

Key Skills and Competencies:

• Eagerness to learn logistics and supply chain processes.
• Strong interpersonal and communication skills.
• Basic understanding of business and commercial concepts.
• Organizational and multitasking abilities.
• Focused attention, emotional balance, and decision-making under supervision.
• Optional (but advantageous) competencies:
• Previous exposure to sales, marketing, or customer service environments could be and advantage.
• Knowledge of customs operations or international shipping procedures could be and advantage .

• Primary knowledge of accounting documents or financial processes could be and advantage.

Functional & Representation Relations:

• Work closely with all departments within A. HARTRODT ROMANIA.
• Represent the company in communications with current and potential clients.
• Participate in building and maintaining long-term customer relationships.

• Help identify new business opportunities and support commercial growth.

Work Conditions:

• Schedule: 8 hours/day, 40 hours/week, plus 1-hour lunch break (unpaid).
• Work type: Combination of independent tasks and teamwork.

• Reporting: as per the internal procedure to the Sea Freight Manager.

Remuneration & Growth:

• Fixed salary + potential performance-related bonuses (linked to sales volume and task execution).
• Promotion based on performance, professional development, and target achievement.

• Opportunities to progress to operational, sales, or managerial roles depending on skills and experience gained.

Ideal Personality Traits:

• Conformist, efficient, and practical.
• Strong attention to rules, detail, and structured tasks.
• Enjoys working with people and contributing to team goals.
• Values professionalism, responsibility, and constant improvement.